Returns & Exchanges
At Swiss Watch Shop Ltd, we want you to be completely satisfied with your luxury timepiece. If for any reason you are not happy with your purchase, we offer a 30-day return policy for items in their original, unworn condition with all security tags intact.
Initiate Your Return
Log into your account or visit our returns portal to request a Return Merchandise Authorization (RMA) number within 30 days of delivery.
Prepare the Package
Carefully place the watch in its original presentation box, including all warranty cards, manuals, and protective films, then secure it in a sturdy shipping carton.
Ship with Insurance
Affix the provided prepaid shipping label and drop the package off at an authorized courier location; we recommend obtaining a receipt for tracking and insurance purposes.
Quality Inspection & Refund
Once our master watchmakers verify the condition of the timepiece, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing